Which countries do you deliver to?
We deliver worldwide. You can find information on shipping costs for Germany and abroad here.
How will my package be delivered and how long will it take to deliver?
All orders are shipped as standard with DHL. In Europe the delivery takes 1-5 days, the delivery time beyond Europe is 10-20 days. DHL usually delivers from Monday to Saturday between 9 a.m. and 6 p.m. There is the option to enter an alternative delivery address.
How can I track my order?
As soon as we have sent your order, you will receive a shipping confirmation with a link to track the shipment by email.
Can I change my order?
If you want to cancel or change your order, contact our customer service as soon as possible. You can reach us at firstname.lastname@example.org or +4915259625202. In the event of cancellation, we will issue a refund to your account.
What payment options are there?
We offer various payment options. With PayPal you can choose between a credit card and a registered PayPal account. Via Sofort or Giropay you can pay directly from your bank account via online transfer. There is also the option to pay with Visa, Eurocard, Mastercard or American Express. Visa and Mastercard are verified by a secure code. Payment will be debited from your card as soon as the order is placed.
Where do I insert my discount code?
When you go to the checkout, you can enter your discount or voucher code on the right side and click “APPLY”. If the code does not work, please check your input. No additional spaces or other characters may be added.
Are there sales or special deals?
If you subscribe to our newsletter and follow us on Instagram, you will always be up to date. We will announce offers for special occasions and sales campaigns there in good time.
What does “preorder” mean?
Items marked with “Preorder” are purchased via the online ordering process like all other products. These are goods that can be pre-ordered. The item is often about to be shipped to the country of production, which may result in slightly longer delivery times. If you have any questions, contact our customer service at email@example.com or +4915259625202.